Who is eShare
eShare is a leading provider of enterprise software solutions for file sharing and content collaboration with external parties using Microsoft 365. We enable organizations to engage their clients, partners and suppliers easily and securely using the productivity tools and workflows users are already familiar with – Teams, SharePoint Online, Outlook and OneDrive. Our solutions make customer experience and file-based workflow transformation practical through the easy, secure, and collaborative sharing of essential data with customers, suppliers and partners.
Where are we headed?
We are building the ability for employees and their partners, clients and customers to collaborate transparently, and therefore become more satisfied with their work, by extending all investments in M365 towards external file sharing in a seamlessly integrated way.
A workplace solution that enables better internal and external collaboration while allowing companies to implement a variety of permissive policies, (not just all or nothing) while effectively upholding their security strategy and regulation requirements.
The Role
We are looking for a talented Customer Success Manager to join our team in Athens, Greece, with the option to work partial Remote. Out-of-the-box thinking & adaptability mean a lot to us. You will need to be able to own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction. We are looking for a self-organized individual with a proactive mindset and the attitude to establish relationships as a trusted & strategic advisor by supporting the continued value of our products and services. You need to develop and maintain customer-success strategies and best practices, as well as customer-support content.
We prioritize incremental iteration and continuous improvements over knowing all the details from the start.
Description
- Maintain existing customer-success metrics and data as directed.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement.
- Work with sales and marketing teams to boost customer referrals and develop case studies.
Essential skills
- 3+ years of experience in communications, marketing, sales, account management, or customer success
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Bachelor’s degree or equivalent
- Knowledge of Salesforce and project management tools
- Experience in event planning
Nice to Have:
- Experience working with Forbes 500 Clients
- Experience with Microsoft ecosystem & technologies.
- Knowledge of Security best practices.
What is it like to work at eShare:
- Personal growth, in soft and tech skills
- Contributing to the scale-up of the company
- Competitive full-time salary
- Flexible remote working.
- Top of the Line tools and equipment.
- Ongoing training and development.
- Private health insurance.
- Excursion weekends & unique events.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.